My Career Path
One day Alice came to a fork in the road and saw a Cheshire cat in a tree. ‘Which road do I take?’ she asked. ‘Where do you want to go?’ was his response. ‘I don’t know,’ Alice answered. ‘Then,’ said the cat, ‘it doesn’t matter.”
― Lewis Carroll, Alice in Wonderland
I typically only wear hats in the winter, but in a professional, metaphorical sense, I have worn many. My first jobs were part-time roles as a Retail Associate and later a Bank Teller, where I developed strong relationship-building skills and learned how to maintain neutrality when a customer’s expectations were not being met. After graduating from college, I moved on to start my career, but those relationship-building skills have not gone out of style, and I have not stopped learning.
I worked as a data analyst for a short time. I am good with numbers and became highly proficient in Excel, but I wanted to strengthen my data extraction and transformation skills and learn new techniques. So I joined Firm58 as a Customer Support Manager, supporting half of the company’s customer base, at a small but mighty company where a career in technology began to take shape. My role was simple: a customer would reach out to me, and I would help them if I could—or find someone who could when I could not—and, best of all, learn how our service was or was not making their work life better.
After a decade at Firm58 I sought to upgrade my operating system by expanding my technical knowledge base. So I joined Bringg, a company with lofty aspirations that regularly “punched above our weight class” as a Technical Support Engineer. I remained the entry point of our customer communications while learning an entirely new technical landscape and solution. My role remained simple: when a customer reached out, be the hand to help, or find someone who could and learn how they did it.
I then moved into a Technical Account Manager role at LivePerson that focused my technical and relationship-building skills on a defined set of customers, for which I was accountable. I learned new things, such as LLMs and how humans and AI can enhance one another. However, the same truth remained: help directly where I can, or find someone who can and learn how they did it, and, best of all, always make sure our service is making their work lives better. To start 2026, I am not sure where I will land professionally, but I am confident that no matter where it is, I will remain teachable, learn new things, and always advocate for the customer.