Technical Account Manager in Chicago – John Bloome

Technical Account Manager – SaaS, API Integrations, SQL & Enterprise Support

John Bloome is a Chicago-based, accomplished Technical Account Manager and Technical Support Engineer with a proven track record of evolving and adapting across Finance, FinTech, Delivery Orchestration, and Conversational AI technology environments. Leverage progressive expertise in Customer Success, Customer Support, and Technology Account Management functions to stabilize accounts, drive customer satisfaction, and resolve complex technical challenges under pressure. Leads major incident response and accelerates resolution by optimizing internal processes and enabling cross-functional collaboration to maintain service reliability for enterprise clients.

Areas of Expertise

• Strategic Client Engagement – Serve as the primary technical liaison for top enterprise clients, aligning on roadmaps, clarifying service level agreements, and converting high-risk accounts into referenceable customers.
• Complex Technical Resolution – Troubleshoot complex issues across API-driven platforms, SQL, and integrations using tools like Kibana and Postman to accelerate root-cause identification and restore service continuity.
• Operational Excellence & Process Optimization – Direct incident responses, coordinate communication across affected brands & engineering, and implement corrective processes to reduce downtime & enhance brand confidence.

Based in Chicago, Supporting Clients Worldwide

With experience supporting enterprise and mid-market customers, John partners with engineering, product, and client stakeholders to drive adoption and long-term success.

Technical Account Management Approach

As a Technical Account Manager, John focuses on bridging technical execution with business outcomes. From onboarding and implementation to ongoing optimization, he ensures customers maximize value from SaaS investments through proactive communication, technical troubleshooting, and strategic alignment.

Core Competencies

• SaaS Client Lifecycle Management
• API Documentation Interpretation
• Technical Issue Resolution & Root Cause Analysis
• Product Feedback & Engineering Collaboration
• Customer Retention & Expansion Support